Shipping policy
Shipping Policy
Thank you for your purchase. Below is our full shipping policy covering order fulfillment, delivery timelines, and our process for resolving shipment issues.
Order Processing & Fulfillment
- We strive to process and ship all orders within 3 business days (pre-orders, weekends, and U.S. public holidays are excluded).
- During periods of high demand, fulfillment may take longer than standard timelines. We will make every effort to communicate estimated shipping windows at the time of purchase.
- Unforeseen delays may occur due to safety protocols, carrier disruptions, or extreme weather. Shipping and delivery dates are not guaranteed unless explicitly stated.
Tracking Information
- A shipping confirmation email with a tracking link will be sent to the email address used for your order immediately after your package is dispatched.
- If you cannot locate your shipping confirmation, please check your spam, junk, or promotions folders before contacting support.
Delivery Issues & Support
If you encounter any of the issues outlined below, contact us promptly at draftswhipkey9082@outlook.com and we will work to resolve the matter.
Domestic U.S. Orders
If you have not received your package within 7 days of shipment, please reach out to us immediately.
International Orders
If you have not received your package within 14 days of shipment, please email us as soon as possible so we can initiate an investigation.
Stalled Pre-Shipment Status
If your tracking information shows "Label Created" or remains in the pre-shipment stage with no updates for more than 7 days, please contact us and we will follow up with our shipping carrier.
Package Marked "Delivered" But Not Received
Some carriers may mark a package as delivered prior to actual drop-off. While uncommon, final delivery can occur up to 5 business days after the "delivered" scan.
Before contacting us:
- Check with neighbors, building management, or your local post office to see if the package was left with a third party.
- Verify the shipping address listed on your order confirmation.
If your package still does not arrive, you must notify us within 30 calendar days of receiving your tracking information. You may also contact the shipping carrier directly for real-time status updates while we conduct our review.
Lost Package Claims
- You have up to 30 calendar days from the date of your shipping notification email to report a package as lost, provided tracking shows no further movement or delivery confirmation.
- Once a lost package claim is confirmed, you will receive a full refund for the missing items. If inventory is available, we may offer a reshipment as an alternative.
We reserve the right to update this shipping policy at any time. All changes will be posted on this page.